NHTSA Complaint #10418523 — 2011 TOYOTA SIENNA

AFTER ARRIVING HOME WITH MY 2 KIDS YESTERDAY, WE WERE GETTING OUT OF THE VEHICLE (2011 TOYOTA SIENNA XLE)- MY 2 1/2YR OLD DAUGHTER WAS GETTING OUT OF THE PASSENGER SIDE POWER DOOR WHILE I WAS ABOUT TO GET MY 3 MONTH OLD SON OUT OF THE DRIVER SIDE POWER DOOR. MY 2 1/2YR OLD DAUGHTER PUSHED THE POWER DOOR BUTTON TO CLOSE HER DOOR AFTER GETTING OUT OF THE VEHICLE AND WAS HOLDING ONTO THE VAN TO GAIN HER GROUND, AT WHICH TIME THE POWER SLIDING DOOR CLOSED ENTIRELY ON HER RIGHT HAND! IT DID NOT OPEN WITH THE DOOR SENSOR AS WE WERE TOLD IT WOULD DO IF ANYTHING WAS IN THE PATH OF THE DOOR CLOSING. WHEN I FRANTICALLY TRIED TO PULL OPEN THE DOOR FROM THE INSIDE, AND PUSH THE POWER DOOR BUTTON, THE DOOR WOULD NOT OPEN AND SHE JUST KEPT SCREAMING FROM THE OTHER SIDE. I HAD TO PUT THE KEYS BACK IN THE IGNITION JUST TO OPEN THE DOOR AND FREE MY DAUGHTER! IT WAS A PROLONGED, SCARY AND TRAUMATIZING ORDEAL THAT I HOPE NO ONE ELSE EVER HAS TO EXPERIENCE! WHEN YOU ARE TOLD THE POWER DOORS AND WINDOWS ARE ON A SENSOR THEY NEED TO ACTUALLY FUNCTION 100%, NOT ONLY FOR A LARGE OBJECT LIKE A BODY OBSTRUCTING THE DOOR/WINDOW, BUT ALSO CHILDREN'S HANDS- AFTER ALL THIS IS A FAMILY VEHICLE THAT I WAS UNDER THE IMPRESSION WAS BUILT ON SAFETY! *TR