NHTSA Complaint #11439701 — 2011 TOYOTA SIENNA

I have complained about both rear sliding doors acting erratically for almost 3 years. These doors were under a recall, as they sometimes were overloaded and would cause the fuse to blow and the door(s) would/could swing open while moving. It happened to me NUMEROUS times. Once it was so bad, that I couldn’t bring my son yo school because the door wouldn’t stay shut. They beep upon auto open and you have to fight the door open or shut no matter if you switch off the “auto door” button or not. It has been to 3 different dealers in less than 3 years. The first dealer only replaced one junction box, and wiring harness on the passenger door because that it the only door that acted up while they were in possession of sienna. The door less than a 1000 miles later started to have issues - opening, closing, staying closed. I brought it to another dealer closer to my new house - they did not fix it as it didn’t do it for them with 10 tries while parked using auto and manual settings. That seems irresponsible and irrelevant as the ongoing customer complaint is the door swinging open whilst driving (neither dealer drove it, to see if it would swing open). Nonetheless, as the drivers side door never acted up at any dealer visit - they never replaced the recalled parts even knowing it has issues and saw video of it that I took. My vehicle is now sitting at a dealer with a $1600 repair bill for the same latch, as well as the back latch for the “recalled” parts - and they are refusing to acknowledge ANY RECALL WVER on the doors (safety recall G-04) as well as Toyota customer care so far is refusing to provide monetary assistance with this ordeal as my extended warrantee expired. One doors “repair” has made the door seemingly worse, and one door has never been repaired in regards to specific recalled parts as dealer states “no issue was seen with power sliding doors”. My niece lost a lot of $70 Birkenstock’s when my door FLUNG OPEN SO FAST at 50mph with no warning (door open light)