NHTSA Complaint #10418347 — 2011 BMW 5 SERIES

AFTER PURCHASING A NEW 2011 BMW 528I (VEHICLE) I NOTICED AN ACCELERATION LAG STARTING OUT FROM A DEAD STOP. IT HAS BECOME A SAFETY CONCERN, ESPECIALLY WHEN TRYING TO TURN ONTO A STREET FROM A STOP SIGN. IT CRAWLS INTO THE ROADWAY WHEN MODERATE PRESSURE IS APPLIED TO THE GAS PEDAL. IF ONCOMING TRAFFIC IS CLOSE THIS RESULTS IN HAVING TO STOMP ON THE GAS PEDAL CAUSING THE CAR TO JERK AHEAD AT AN UNEXPECTED RATE OF SPEED. I HAVE HAD A FEW CLOSE CALLS BECAUSE OF THIS ISSUE. TOOK CAR TO DEALER. THEY STATED THEY RESET THE "LEARNING" PROGRAM THAT IS SUPPOSED TO ADAPT TO THE WAY ONE DRIVES. THIS DID NOTHING TO FIX THE PROBLEM. AFTER TELLING THE DEALER ABOUT THIS PROBLEM AGAIN, THEIR RESPONSE WAS THAT THE VEHICLE WAS "OPERATING AS DESIGNED" AND TOLD ME THAT THEY "ALL DO IT". SINCE THERE WERE NO TROUBLE CODES ON THE COMPUTER OF THE VEHICLE THEY SAID NOTHING IS WRONG WITH THE CAR. THIS IS UNACCEPTABLE AND I FEEL THIS WILL EVENTUALLY RESULT IN AN ACCIDENT AT SOME POINT WHEN IMMEDIATE AND LINEAR ACCELERATION IS NEEDED AT A CRITICAL MOMENT. *TR