NHTSA Complaint #10418249 — 2008 FORD ESCAPE

THE FORD ESCAPE 2008 WITH 76,559 WAS MAKING A NOISE IN THE TRANSMISSION WHEN PLACING THE REVERSE. ALSO THERE WAS A NOISE IN THE MOTOR LIKE A ZOOM . I TOOK THE SUV TO THE FORD DEALER AND THEY CHECKED AND FOUND A PROBLEM WITH THE TRANSMISSION AND THE MOTOR PULLEYS, BEARINGS AS WELL. THE ESTIMATED REPAIR COST $3,099. I DECIDED TO TAKE THE CAR HOME. WHILE DRIVING A DISTANCE OF ABOUT 58.2 MILEAGE I WAS WAITING IN THE ROAD, THE LIGHT CHANGE FROM RED TO GREEN AND WHEN I PRESS THE PEDAL TO PASS THE HIGHWAY THE FORD ESCAPE 2008 MAKE A HUGE NOISE AND DID NO MOVED. THE DRIVE AND REVERSE DID NOT ENGAGE AND THE PARKING WAS MAKING A HUGE CRANK NOISE. THERE WAS NOT WAY NO MOVE THEN I WAIT IN THE SIDE OF THE ROAD UNTIL THE ROAD SERVICE CAME TO TAKE THE SUV. I CONTACTED THE FORD CUSTOMER SERVICE AND THEY REQUIRED THE UNIT TO BE TAKEN BACK TO THE FORD DEALER FOR EVALUATION AND SUPPORT. THEY WILL NEED TO REPAIR THE TRANSMISSION AND MAKE PULLEYS, BELTS ABD BEARINGS CHANGES. SO FAR THE DEALER WILL COVER 25%, THE FORD 50% AND THE CUSTOMER THE 25%. THE FORD ESCAPE NOISE IN THE TRANSMISSION AND MOTOR STARTED ABOUT THE SAME WEEK OF THE AUGUST 04, 2011. THE FORD ESCAPE 2008 WAS TAKEN TO THE FORD DEALER ON AUGUST 04, 2011 IN THE MORNING ABOUT 10:00 TO 11:00 AM AND THE FAILURE OCCURRED THE SAME DAY IN THE AFTERNOON ABOUT 5:30 PM. *TR