NHTSA Complaint #10418013 — 2006 TOYOTA PRIUS

AFTER ONLY ABOUT 2 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2006 TOYOTA PRIUS, STARTED TO BE STICKY. NOW, AFTER NEARLY 5 YEARS AFTER PURCHASE, I NOTICE THAT IT HAS MELTED INTO A STICKY TARRY BLACK RUBBERY GOOEY MESS WHICH HAS SPREAD OVER A MUCH LARGER AREA. I CAN BEST DESCRIBE IT AS BEING A VISCOUS BLACK GLOB LIKE ROOFING TAR. TO OPEN THE HATCH, YOU HAVE TO TOUCH THIS BLACK GOO EACH TIME (IT TAKES 2-3 DAYS TO REMOVE THE STAIN COMPLETELY FROM FINGERS/NAILS), WHICH MAKES IT DIFFICULT TO OPERATE THE HATCH RELEASE. IT IS OBVIOUS THAT THIS MELTING PROCESS STARTED WHEN I NOTICED THE STICKY FEEL. I THOUGHT THAT THIS MIGHT BE A SINGULAR ISSUE, BUT HAVE FOUND THAT THIS HAS HAPPENED TO SEVERAL CAR OWNERS, PARTICULARLY IN THE SOUTH. WE LIVE IN MOBILE, ALABAMA. IT SEEMS THAT TOYOTA KNOWS ABOUT THIS FAULTY MATERIAL, AND HAS DONE NOTHING ABOUT RECALLING THIS. FROM A SAFETY PERSPECTIVE, THIS MEANS YOU CAN EXPERIENCE EXTREME DIFFICULTY OPENING THE REAR HATCH (A LIFE SAFETY ACCESS POINT), AND WILL GET STICKY BLACK TAR ON YOU FROM THE MELTED DOWN RUBBER COVER OF THE EXTERIOR HATCH RELEASE HANDLE. TO ME, THIS IS BOTH A SERIOUS LIFE SAFETY ISSUE AND A SERIOUS QUALITY DEFECT THAT TOYOTA IS OPTING TO IGNORE AND ONLY FIXING ON VEHICLES WITH EXTENDED WARRANTIES, SINCE THE FAILURE APPEARS TO OCCUR AT AROUND THE 3 YEAR MARK. I AM AWARE OF THE OUTSTANDING WORK DONE BY NHTSA ON OTHER SAFETY ISSUES, INCLUDING THE PROBLEM WITH RUSTY FRAMES ON 02 ISUZU AXIOMS, AND I FIND THIS PROBLEM TO BE SIMILAR IN NATURE, SO I AM ASKING FOR YOUR AGENCY TO TAKE A LOOK AT THESE INSTANCES AND ALSO TO INQUIRE FROM TOYOTA WHY THEY ARE NOT RECALLING THESE HANDLES THAT ARE MELTING (IT IS OUTRAGEOUS). I THINK A DOOR HANDLE OR HATCH HANDLE SHOULD BE MADE TO LAST MORE THAN 3 YEARS. PLEASE REVIEW THIS. *TR