NHTSA Complaint #10417682 — 2011 BUICK LACROSSE

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. THE FAILURE HAD PROGRESSIVELY GOTTEN WORSE AND THE VEHICLE WOULD VIOLENTLY JERK INTO GEAR ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS NOT THE CAUSE OF THE FAILURE, BUT RATHER THE PROGRAMMING OF THE COMPUTER. THE DEALER STATED THAT THE COMPUTER WAS SENDING INCORRECT SIGNALS TO THE TRANSMISSION, CAUSING THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY FOR THE COMPUTER SYSTEM AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 21,000. SM.