NHTSA Complaint #10417059 — 2004 CHEVROLET IMPALA

BRAKE PAD AND ROTOR. AT 14,584 & 49,883 MILES PADS ON ALL 4 WHEELS & REAR ROTORS WERE REPLACED. PADS BECAUSE OF SEVERE WEAR. REAR ROTORS ON BOTH OCASSIONS WERE SEVERELY RUSTED AND WARPED CAUSING THE FRONT BRAKES TO PROVIDE ALL THE BRAKING FORCE RESULTING IN SEVERE WEAR & DAMAGE TO THE FRONT PADS. AT 14584MILES TOOK CAR TO CHEVY. DEALER BECAUSE OF NOISE AT REAR WHEN STOPPING. REAR ROTORS & PADS REPLACED UNDER WARRANTY, FRONT PADS AT OUR COST. AT ABOUT 35000 HAD FRONT BRAKES CHECKED BECAUSE OF LOUD SQUEALING, FOUND FRONT PADS TO BE GLAZED. REARS NOT CHECKED AT THIS TIME. AT49884 MILES BRAKES GAVE OUT WHEN EXITING X-WAY. WHEN THE WHEELS WERE PULLED REAR ROTORS WERE AGAIN FOUND TO BE COMPLETELY RUSTED & WARPED . ONE OF THE FRONT PADS HAD BROKEN & FALLEN OUT, THE OTHER PADS WERE SEVERELY WORN. ONCE AGAIN THE FRONT BRAKES WERE DOING ALL THE STOPPING BECAUSE OF THE DEFECTIVE REAR ROTORS. THIS TIME WE HAD TO PAY FOR THE WHOLE REPAIR. CHEVY. DEALER SAID GM FELT THIS WAS NORMAL WEAR. TWO SETS OF WARPED & RUSTED ROTORS IN LESS THAN 50000 MILES DOES NOT SEEM LIKE NORMAL WEAR, IT APPEARS MORE LIKELY TO BE A DEFECT IN THE QUALITY OR DESIGN OF THE ROTORS & THE PREMATURE FAILURE OF THE PADS IS A RESULT OF THIS DEFECT. A WEB SEARCH OF THIS PROBLEM SHOWS THAT WE ARE NOT THE ONLY PEOPLE HAVING THIS DEFECT WITH RUSTY & WARPED REAR ROTORS ON GM PRODUCTS OF THE SAME MODEL YEAR. SERVICE TECH'S I'VE TALK TO ABOUT IT TELL ME IT'S NOT UNCOMMON TO SEE. *TR