NHTSA Complaint #10416778 — 2002 FORD F-150

WENT TO MAKE AN APPOINTMENT WITH FIRESTONE TO HAVE MY PLUGS CHANGED PER FORD MANUAL ON MY 2002 F150 5.4 LITER V8. IT WAS TOLD TO ME THAT THEY WOULD NOT TOUCH THE VEHICLE AS I SHOULD CONTACT FORD DIRECTLY. THEY CLAIM THE PLUGS EXPLODE. WE THEN CALLED THE FORD DEALER SERVICE DEPARTMENT IN SAYVILLE THE WOMAN STATED AT SAYVILLE FORD SERVICE DEPARTMENT THE PLUGS WOULD COST TO REPLACE $ 383.00 UNLESS THE PLUGS EXPLODE INSIDE THE ENGINE WHEN REMOVED THEN IT WOULD COST 1/2 HOUR MORE PER PLUG AS THEY ARE HAVING PROBLEMS WITH THE PLUGS EXPLODING IT COULD RUN UP TO A TOTAL COST OF$ 800.00 MAX TO REMOVE. SOMETHING ABOUT NEW SLEEVE HAS TO BE REPLACED WHEN IT EXPLODES. I WAS REALLY IRATE WE ARE ONLY TALKING ABOUT PLUGS. I THEN CONTACTED FORD AT 1 800 392-3673 AT CUSTOMER RELATIONSHIP CENTER CLAIMS THEY KNOW NOTHING ABOUT THIS PROBLEM WELL I HAVE A PROBLEM WITH THIS IF FIRESTONE WILL NOT TOUCH THE VEHICLE AND THERE OWN FORD DEALERS EXPLAINS THEY HAVE A MAJOR PROBLEM THEN HOW DO YOU NOT KNOW ABOUT IT. PROBLEM. I HAVE A BIG PROBLEM WITH THIS NOT ONLY CONCERNS ABOUT ENGINE ALSO THE COST FACTOR WITH REGARDS WITH THE REMOVAL OF DEFECTED PLUGS I BELIEVE THEY ALREADY KNEW OF THIS PROBLEM AND AS USUAL THEY ARE TRYING TO PASS THE DEFECT TO THE CONSUMER. IT NEEDS TO BE STOPPED. *KB