NHTSA Complaint #10416732 — 2007 CHEVROLET IMPALA SUSPENSION:REAR

Complaint Details

ODI Number	10416732
Vehicle	2007 CHEVROLET IMPALA
Component	SUSPENSION:REAR
Date of Incident	February 25, 2011
Date Filed	August 2, 2011
Mileage	32,366 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL FOUR TIRES AND REAR STRUTS NEEDED TO BE REPLACED. UPON RETURNING FROM A TRIP, THE FRONT DRIVERS SIDE TIRE WAS FLAT. WHILE INFLATING THE TIRE, THE CONTACT NOTICED THAT WIRING WAS COMING OUT OF THE TIRE. THE VEHICLE WAS TAKEN TO THE LOCATION OF THE TIRE MANUFACTURER, WHERE THE CONTACT WAS INFORMED THAT THE REAR STRUTS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH A HEAVIER DUTY POLICE ISSUED SUSPENSION SYSTEM WHICH CAUSED THE FAILURE. THE MANUFACTURER OF THE VEHICLE WAS THEN NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS ACTUALLY NOT EQUIPPED WITH THE POLICE DUTY SUSPENSION SYSTEM. THE FAILURE MILEAGE WAS 32,366 AND THE CURRENT MILEAGE WAS 32,591. UPDATED 9/13/11 *CN UPDATED 2/22/12 *CN

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