NHTSA Complaint #10415221 — 2010 FORD FUSION

WHILE DRIVING ON THE HIGHWAY, MY CAR SUDDENLY SLIPPED GEARS ON ITS OWN AND STARTED TO SLOW DOWN AND THE WRENCH LIGHT WAS ILLUMINATED. I WAS NEARLY REAR ENDED AND I HAD MY CHILDREN IN THE CAR WITH ME. I MANAGED TO MAKE IT TO THE EMERGENCY LANE AND AT THAT POINT THE CAR THRUSTED FORWARD AND JERKED. I PUT IT IN PARK AND TURNED IT OFF AND BACK ON AND LIGHT WAS GONE. THE NEXT DAY WHILE DRIVING TO WORK ON HIGHWAY AGAIN, SAME PROBLEM. I TOOK IT TO LOCAL FORD THAT EVENING ONLY TO GET A PHONE CALL THAT THEY CANT DUPLICATE THE PROBLEM. I TOLD THEM OF THE NUMEROUS COMPLAINTS I FOUND ONLINE ABOUT THIS PROBLEM AND THAT I DIDN'T FEEL SAFE LEAVING THE LOT. THEY SAID THEY HAVEN'T HEARD OF ANY COMPLAINTS NOR ANY TSBS ON THIS CAR! I SENT THEM A LINK TO THIS WEBSITE AND TOLD THEM TO READ IT. CURRENTLY THEY HAVE NOT CALLED ME BACK WITH AN ANSWER. I BOUGHT THIS CAR WITH ABOUT 25,000 MILES ON IT 3 MONTHS AGO AND CURRENTLY I AM AT 29,700. I SURELY DIDN'T EXPECT TO HAVE A MAJOR ISSUE LIKE THIS. I OWN ANOTHER FORD WHICH HAS LASTED WELL OVER 200K MILES BUT I HAVE NEVER BEEN PLACED IN DANGER WITH ANY VEHICLE LIKE THIS. THE DEALERSHIP TOLD ME WHEN THE CAR DOES THAT IT GOES INTO LIMP MODE FOR "SAFETY' REASONS. I DON'T SEE HOW SAFE THAT CAN BE IF YOU CAUSE A PILE UP ON THE FREEWAY. MY QUESTION I AM WAITING TO ASK THEM IS EVEN IF THEY DROVE MY CAR AND GOT THE SAME ISSUE, IF THE READ OUT ON MACHINE DOESN'T TELL THEM WHAT'S WRONG, HOW ARE THEY TO FIX IT? WILL THEY STILL SAY NOTHING WAS WRONG BECAUSE THEY COMPUTER CAN'T DUPLICATE IT? OR DO THEY THINK I LIKE BEING WITHOUT A VEHICLE AND WASTING EVERYONE'S TIME? *TR