NHTSA Complaint #10415154 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT RECEIVED A SECOND RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). THE AUTHORIZED DEALER STATED THAT THE VEHICLE WAS SAFE TO DRIVE AND DID NOT NEED TO BE REPAIRED. THE VEHICLE WAS TAKEN HOME, AND WHILE DRIVING AT LOW SPEEDS THE VEHICLE STOPPED AND WOULD NOT DRIVE ANY FURTHER. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT BOTH FRONT WHEELS WERE POINTING OUTWARD AND THE LOWER CONTROL ARMS WERE FRACTURED. THE AUTHORIZED DEALER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD ATTEMPT TO BUY THE VEHICLE BACK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 113,000.