NHTSA Complaint #10414835 — 2006 TOYOTA COROLLA

RECEIVED A SAFETY RECALL FROM TOYOTA FOR MY 2006 TOYOTA COROLLA S FOR ENGINE CONTROL MODULE (ECM). I SCHEDULED AN APPOINTMENT TO HAVE THE PART REPLACED. I TOOK OFF WORK AND DROPPED MY CAR OFF AT THE DEALER, SLOAN TOYOTA IN DEVON, PA. I RECEIVED A CALL SHORTLY AFTER SAYING THE PART WAS NOT THERE AND WOULD BE ORDERED, THEN THEY TRIED TOLD ME ABOUT A BELT THEY COULD REPAIR FOR ME IN THE AMOUNT OF $150.00. I DECLINED THAT SERVICE AND PICKED MY CAR UP. I RECEIVED AN EMAIL A WEEK LATER SAYING MY CAR WAS SCHEDULED FOR SERVICE DURING THE TIME I WOULD BE AT WORK. I CALLED AND WAS TOLD AN AUTOMATED EMAIL GOES OUT A WEEK AFTER SERVICE HAS NOT BEEN COMPLETED AND THEY WERE STILL WAITING ON THE PART TO COME IN FOR THIS SAFETY RECALL. THEY SAID I WOULD RECEIVE A CALL AND HERE IT IS 4 MONTHS LATER AND HAVE NOT HEARD IF THE PART EVER CAME IN OR NOT. MY UNDERSTANDING FROM READING THE SAFETY RECALL WAS THAT THE PART WAS AT THE DEALER. I RECEIVED AN URGENT SAFETY RECALL FOLLOW UP LETTER TODAY, JULY 23, 2011 SAYING MY CAR HAS NOT BEEN TAKEN IN FOR SERVICE AS OF THIS TIME AND NEEDS TO. I AM NOT TAKING ANOTHER DAY OFF FROM WORK JUST TO TAKE MY CAR AND THEN TOLD THE PART IS STILL NOT IN. IF TOYOTA ISSUES A SAFETY RECALL THEN THE PARTS SHOULD ALREADY BE AT THE DEALER'S BEFORE PEOPLE CALL IN TO SCHEDULE SERVICE, OR AT LEAST TELL THE PEOPLE THEY HAVE TO ORDER THE PART AND THEY WILL CALL WHEN IT HAS ARRIVED. *TR