NHTSA Complaint #10414329 — 2004 CHRYSLER PACIFICA

STEERING BECAME DIFFICULT (TIGHT) WITH CATCHING DURING TURNS. DIAGNOSED AS A BROKEN VEHICLE ENGINE CRADLE FAILED ON 7 YEAR OLD VEHICLE WITH 60,000 MILES. CHRYLSER HAS ACKNOWLEDGED FAILURES OF THIS PART AND HAS PROVIDED A 10 YEAR 150,000 MILE WARRANTY FOR 2004-2005 PACIFICA'S THAT WERE OPERATED IN AREAS OF HIGH ROAD SALT USAGE (MINE WAS IN IL FOR 20,000 MILES. FOR SOME REASON CHRYSLER STATES MY VIN DOES NOT QUALIFY. SEE COPY OF LETTER BELOW: (THIS LETTER WAS PROVIDED BY A PACIFICA OWNER, NOT SENT TO ME.) THIS LETTER IS TO INFORM YOU THAT THE WARRANTY PERIOD ON YOUR CHRYSLER GROUP LLC PACIFICA'S FRONT ENGINE CRADLE HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST. THIS ENGINE CRADLE EXTENDED WARRANTY COVERAGE APPLIES TO CHRYSLER PACIFICA MODEL YEARS 2004-2005. WE ARE EXTENDING THE WARRANTY PERIOD ON YOUR FRONT ENGINE CRADLE BECAUSE SOME VEHICLES OPERATED IN AREAS OF HIGH ROAD SALT USAGE, MAY EXPERIENCE ENGINE CRADLE CORROSION RESULTING IN A DRIVE ABILITY VIBRATION AND OR/SHAKE. IF YOUR VEHICLE IS OPERATING PROPERLY, THERE IS NOTHING YOU ARE REQUIRED TO DO. IF YOU ARE EXPERIENCING THE CONDITIONS AS DESCRIBED IN THIS WARRANTY EXTENSION WITHIN THE 10 YEAR OR 150,000 MILE PERIOD, SIMPLY CONTACT YOUR DEALER TO HAVE REPAIRS PERFORMED. YOUR DEALER WILL INSPECT THE ENGINE CRADLE FOR PERFORATION CORROSION ON THE REAR CROSS CAR CRADLE SUPPORT AND REPLACE IF NECESSARY. IF YOU HAVE ALREADY EXPERIENCED THIS ENGINE CRADLE CONCERN AND HAVE PAID TO HAVE IT REPAIRED, YOU MAY BE ELIGIBLE TO RECEIVE A REIMBURSEMENT. YOU MAY SEND YOUR ORIGINAL RECEIPTS, INVOICES AND/OR REPAIR ORDER WITH ADEQUATE PROOF OF PAYMENT (COPY OF THE FRONT AND BACK OF CANCELLED CHECK, OR COPY OF CREDIT CARD RECEIPT, ETC.). PLEASE MAIL TO THE FOLLOWING ADDRESS FOR REIMBURSEMENT, YOUR CLAIM WILL BE ACTED UPON WITHIN 60 DAYS OF RECEIPT: