NHTSA Complaint #10414088 — 2005 TOYOTA MATRIX

THE ODOMETER ON MY 2005 TOYOTA MATRIX WILL NOT ADVANCE PAST 299,999 MILES. I HAVE CHECKED ON LINE AND HAVE DISCOVERED THAT THIS IS A KNOWN ISSUE WITH THE MATRIX. I CONTACTED TOYOTA AND WAS REFERRED TO MY DEALER. I WORKED WITH THE GENERAL MANAGER WHO SAID THAT HE HAD RECENTLY SEEN A PRIUS WITH THE SAME ISSUE. THE GENERAL MANAGER TOLD ME THAT TOYOTA IS AWARE OF THIS ISSUE AND THAT WHOEVER DESIGNED/ENGINEERED THE ODOMETER ARBITRARY DECIDED TO STOP THE ODOMETER READING AT 299,999. THIS IS A SIGNIFICANT ISSUE FOR THE FOLLOWING REASONS: 1. I AM UNABLE TO DETERMINE THE NORMAL SERVICE INTERVALS FOR THE VEHICLE. THIS INCLUDES: A. INTERVALS FOR OIL CHANGES B. OTHER SERVICES SUCH AS OTHER FLUID CHANGES, ETC CAN NOT BE TRACKED OR DETERMINED WHEN THEY ARE DUE. C. INTERVALS FOR TIRE ROTATION. I. MY TIRES HAVE A WARRANTY THAT IS PRO-RATED ON MILEAGE. THAT WARRANTY IS NO LONGER OF USE TO ME IN THAT I CAN NOT PROVIDE THE CORRECT MILEAGE. II. THE DEALER THAT I PURCHASED THE TIRES FROM OFFERS FREE ROTATION BUT I CAN NO LONGER ACCESS THAT SERVICE IN THAT THE MILEAGE DOES NOT ADVANCE PAST THE 299,999 MARK. 2. MY STATE REQUIRES THAT THE MILEAGE BE STATED WHEN A CAR IS SOLD. I CAN NO LONGER GIVE THAT INFORMATION ACCURATELY. 3. ACCORDING TO THE GENERAL MANAGER OF MY DEALER, IF I WERE TO TRADE IN THIS MATRIX, I WOULD HAVE THE TRADE IN VALUE DECREASED BECAUSE I COULD NOT PROVIDE AN ACCURATE ODOMETER READING. 4. IF THE VEHICLE IS DAMAGED IN AN ACCIDENT, LAW ENFORCEMENT AND MY INSURANCE COMPANY CAN NOT DETERMINE THE CORRECT MILEAGE. IT IS OBVIOUS THAT MY CAR IS THE ONLY ONE WITH THIS ISSUE, AS STATED ABOVE. THERE SHOULD BE NO REASON FOR THIS ODOMETER TO STOP AT 299,999. THIS IS PURELY A DESIGN/ENGINEERING DECISION, NOT A WORN OUT PART. I REQUEST THAT YOUR AGENCY INVESTIGATE THIS ISSUE.