NHTSA Complaint #10394921 — 2005 TOYOTA MATRIX

MY CAR DIED WHILE I WAS DRIVING ON A SATURDAY. I CALLED THE DEALERSHIP AND TOLD THEM, THEY CONFIRMED IT WAS DUE TO THE RECALL ON THE ECM [1ZZ-FE], YET I HAD TO PAY TO HAVE THE CAR TOWED IN. THEY SAID THEY WOULD RUN TEST TO CONFIRM THAT WAS THE PROBLEM THEN FIX IT. 3 HOURS LATER THEY CALLED AND SAID THAT CHANGING THE COMPUTER PART THAT WAS RECALLED COULD FIX THE PROBLEM, BUT THEY DIDN'T HAVE ANY - I ASKED FOR A LONER CAR SINCE IT WAS NOT MY FAULT I WOULD BE WITHOUT A CAR, THEY SAID THEY WERE NOT RESPONSIBLE FOR THAT. THEY WOULD DO AN EMERGENCY ORDER AND THE PART WOULD BE IN ON TUESDAY - THEY WOULD CALL ME IN THE MORNING. ON TUESDAY THEY DIDN'T CALL I HAD TO CALL, I HAD TO CALL MULTIPLE TIMES TO REACH ANYONE, AND THEY DIDN'T HAVE THE PART, IT WAS BACK-ORDERED AND COULD BE UP TO A FEW WEEKS. I AGAIN PUSHED FOR A LONER CAR, THEY SAID THEY WOULD SEE IF THEY COULD AUTHORIZE IT AND CALL ME IN THE MORNING. IN THE MORNING THEY HAD SOMEHOW MANAGED TO FIND A PART, PUT IT IN, I WAS THEN TOLD THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. MY CAR WAS IN PERFECT CONDITION BEFORE THIS, THERE IS NO WAY THE FUEL SYSTEM MIRACULOUSLY WENT BAD AT THE EXACT SAME TIME THAT THE RECALLED PART WENT OUT - IT HAD TO BE CAUSED BY THE COMPUTER FAILURE. BESIDES THAT I WAS TOLD THAT THE COMPUTER PART WAS THE ONLY THING WRONG WITH MY CAR. THEN THEY TRIED TO OVERCHARGE MY BY $600 FOR THE FUEL SYSTEM, ALL THE WHILE STILL NOT GIVING ME A LONER CAR. IN SUMMARY MY CAR DIED ON MY IN THE MIDDLE OF THE ROAD, I HAD TO PAY FOR MY TOWING, MISS HOURS OF WORK, BE CARELESS FOR 6 DAYS AND PAY FOR A NEW FUEL SYSTEM ALL THANKS TO THE RECALLED PART. I SHOULD NOT HAVE TO PAY FOR THE PARTS THAT WERE DAMAGED BY THE RECALL PROBLEMS.