NHTSA Complaint #10412612 — 2002 MERCURY SABLE

2002 MERCURY SABLE LS. CONSUMER STATES PROBLEMS WITH FUEL INJECTOR AND DAMAGED VALVE *TGW THE CONSUMER STATED WHEN THE CHECK ENGINE LIGHT ILLUMINATED, THE VEHICLE DEVELOPED AN ENGINE MISS. THE PROBLEM WAS DIAGNOSED AS A FAULTY #5 FUEL INJECTOR. CODES PO305 AND PO316. THE COST OF THE REPAIR WAS $800 PLUS DOLLARS. WHEN THE CONSUMER RETRIEVED THE VEHICLE, HE WAS INFORMED THERE WAS SOME CARBON DEPOSITS PRESENT AND THE VEHICLE MIGHT RUN A LITTLE ROUGH UNTIL THE CARBON BURNED OFF. ONE WEEK LATER, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. IT WAS THE SAME TWO CODES FROM A PREVIOUS REPAIR. THE DEALER INFORMED THE CONSUMER OF A DAMAGED VALVE AND THE COST WOULD BE ANYWHERE FROM $1600-$2000. THE CONSUMER FILED A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE AND WAS REFUNDED HIS MONEY FROM THE PREVIOUS REPAIR. *JB THE CONSUMER STATED THE PROBLEM WITH HIS VEHICLE REMAINS UNRESOLVED. THE ENGINE HAS AN INTERNAL DEFECT. UPDATED 10/17/11*JB