NHTSA Complaint #10412511 — 2007 CHRYSLER PACIFICA

IN OCT/07 WE BOUGHT A 07 CHRYSLER PACIFICA & A MAXIMUM CARE DIAMLERCHRYSLER SERVICE CONTRACT FROM DARCARS CHRYSLER OF FAIRFAX. IN FEB/09 DARCARS PERFORMED OIL/FILTER CHANGE SERVICES. IN APR/09 THE PACIFICA BEGAN SMOKING FROM THE EXHAUST AT START UP, RUNNING LOW ON OIL, & MAKING ENGINE NOISE & SPUTTERING DURING OPERATION. IN MAY/09 WE TOLD DARCARS THE PACIFICA WAS SMOKING FROM THE EXHAUST AT START UP, RUNNING LOW ON OIL, & MAKING ENGINE NOISE & SPUTTERING DURING OPERATION. DARCARS SAID THEY WERE UNABLE TO DUPLICATE THE CONCERN, CHANGED THE OIL/FILTER, ROTATED TIRES, & DID A 16 POINT VEHICLE CHECK UP. IN JUN/09 WE TOLD DARCARS THE PACIFICA CONTINUED TO SMOKE FROM THE EXHAUST AT START UP, RUN LOW ON OIL, & MAKE ENGINE NOISE & SPUTTER DURING OPERATION. DARCARS SAID THEY WE UNABLE TO DUPLICATE THE CONCERN & MADE NO REPAIRS. IN SEPT/09 THE PACIFICA SUDDENLY BECAME INOPERABLE WHILE DRIVING 40MPH IN RUSH HOUR TRAFFIC. WE TOWED THE PACIFICA TO DARCARS & TOLD THEM THE PACIFICA CONTINUED TO SMOKE FROM THE EXHAUST AT START UP, RUN LOW ON OIL, MAKE ENGINE NOISE & SPUTTER DURING OPERATION, & SUDDENLY BECAME INOPERABLE WHILE GOING 40MPH IN RUSH HOUR TRAFFIC. IN OCT/09 DARCARS DOCUMENTED SLUDGE IN THE ENGINE, RECOMMENDED A TEAR DOWN FOR FURTHER DIAGNOSIS, & LATER INFORMED US THEIR RECOMMENDATION WAS DENIED BY OUR MAXIMUM CARE DIAMLERCHRYSLER SERVICE CONTRACT DUE TO LACK OF PROPER MAINTENANCE. WE TRY TO CONTACT OUR MAXIMUM CARE DIAMLERCHRYSLER SERVICE CONTRACT DECISION MAKER SEEKING CLARIFICATION ABOUT HOW THEY DENY PROTECTION DUE TO LACK OF PROPER MAINTENANCE WITHOUT SEEING THE PACIFICA OR SPEAKING TO THEIR CUSTOMER. WE NEVER GET FURTHER THAN THE INITIAL OPERATOR. THE DEALER FINDS A PROBLEM & OUR MAXIMUM CARE DIAMLERCHRYSLER SERVICE CONTRACT WILL NOT ATTEMPT TO FIND THE CAUSE, THUS, LEAVING US UNPROTECTED. FEELING VICTIMIZED, ABANDONED, & CONFUSED WE SEEK CONCERN RESOLUTION DIRECTION