NHTSA Complaint #10410559 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE REVERSING AT A LOW SPEED IN THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED AND A LOUD GRINDING NOISE WAS HEARD. THE VEHICLE THEN LUNGED FORWARD WHEN SHIFTING FROM FIRST TO SECOND GEAR, CAUSING A CLANKING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TSB CHIP WAS REPLACED, AND THE PCM WAS REPROGRAMMED. THE CONTACT WAS ALSO INFORMED THAT THIS WAS A COMMON FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AS THE CONTACT ALSO FILED A COMPLAINT WITH THEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,750.