NHTSA Complaint #10407988 — 2002 FORD TAURUS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10407988
Vehicle	2002 FORD TAURUS
Component	SUSPENSION
Date of Incident	June 13, 2011
Date Filed	June 15, 2011
Mileage	39,004 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

I OWN A 2002 FORD TAURUS THAT HAS APPROXIMATELY 39,000 MILES ON IT. ON MONDAY JUNE 13, 2011 I WAS BACKING OUT OF THE PARKING SPACE AT WORK AND HEARD A LOUD NOISE. I GOT OUT AND MY LEFT FRONT TIRE WAS FLAT. I ATTEMPTED TO USE THE SCISSOR JACK THAT CAME WITH THE CAR BUT IT COLLAPSED AND BROKE. I HAD TO HAVE THE CAR TOWED. THE FRONT STRUT AND SPRING BROKE AND EXPLODED INTO THE TIRE. TODAY I HAVE SPENT $1,200 FOR THE REPAIR OF BOTH FRONT SPRINGS AND STRUTS AND 2 NEW TIRES. I WANT TO KNOW WHO TO ADDRESS SO THAT I CAN GET REIMBURSED FOR THIS OBVIOUS SAFETY ISSUE. I COULD HAVE BEEN KILLED IF I HAVE BEEN ON THE ROAD DRIVING. I AM REPORTING THIS INCIDENT TO THE FEDERAL AGENCY THAT LOOKS INTO SAFETY RECALLS.

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