NHTSA Complaint #10407205 — 2007 NISSAN XTERRA

2007 NISSAN XTERRA POWER TRAIN/TIMING CHAIN PROBLEM. THE VEHICLE WAS PURCHASED NEW AND WAS REGULARLY MAINTAINED. THE REPAIR IS A MAJOR COST FROM $1600 TO $2500 TO REPAIR IT WAS SLIGHTLY OVER THE MAINTENANCE WHEN PROBLEM DISCOVERED BY NISSAN ON A REGULAR SERVICE VISIT. A CLAIM WITH NISSAN CORP. WAS MADE AND INITIALLY DENIED AFTER SEVERAL MONTHS OF NOT BEING ABLE TO DRIVE THE VEHICLE WORRIED THAT THE ENGINE WOULD GO. I CONTINUED TO FIGHT THE DENIAL AND COMPLY WITH ALL THEIR REQUEST TO OBTAIN RECORDS ON ALL MAINTENANCE DONE TO VEHICLE. THEY FINALLY RESPONDED AND ONLY PAID A PORTION OF THE REPAIR. THE REPAIR COST WAS STILL AN ECONOMIC BURDEN. THE PARTS WERE REPLACED TO MY KNOWLEDGE. I AM VERY DISPLEASED WITH THE OUTCOME ESPECIALLY BEING A LOYAL CUSTOMER FOR MANY YEARS. I AM TRULY DISAPPOINTED WITH HOW NISSAN TREATS THEIR CUSTOMERS AND WILL NEVER PURCHASE A NISSAN VEHICLE AGAIN! *TR