NHTSA Complaint #10407133 — 2000 BMW 328I

THE LOCKS ON MY 2000 BMW 328I VIN ([XXX]) DO NOT WORK ANYMORE. THIS IS A SERIOUS SAFETY ISSUE NOT BECAUSE THE POWER LOCKS THAT PROBABLY ARE ACCEPTABLE TO FAIL OVER TIME HAVE FAILED. THIS IS A MAJOR SAFETY ISSUE BECAUSE THE LOCKS ON THE DOORS CANNOT BE OPENED MANUALLY. THIS MEANS IN EVENT OF A COLLISION THE PASSENGERS IN MY VEHICLE COULD NOT EGRESS TO SAFETY. THIS IS A PROBLEM THAT BMW SHOULD BE REQUIRED TO FIX AND SHOULD NOTIFY OTHERS THAT HAVE THE SAME VEHICLE. THE PROBLEM BEGAN 3 YEARS AGO WHERE THE LOCKS OCCASIONALLY (1/300 APPROX) WOULD FAIL BUT AFTER SEVERAL PRESSES OF THE KEY IT WOULD OPEN AND OPERATE NORMALLY. OVER THE LAST YEAR THE LOCKS HAVE FAILED HALF THE TIME WHEN IT IS COLD OUT (< 30 DEGREES F APPROX) AND ARE COMPLETELY INOPERATIVE WHEN IT IS HOT OUT (> 90 DEGREES F APPROX). AFTER DOING RESEARCH I FOUND THAT IT NEEDS A REPLACEMENT OF THE GM5 MODULE. THIS REPAIR WAS QUOTED TO ME BY THE DEALER AT OVER $700! THAT IS $700 TO FIX A PART THAT SHOULD WORK. SOMETHING THAT OVERRIDES A PASSENGER FROM EXITING THE VEHICLE IS NOT SOMETHING THAT SHOULD BE ALLOWED TO FAIL. THERE ARE MANY PEOPLE AT RISK. THANK YOU FOR YOUR TIME. PLEASE HELP TO EITHER FORCE BMW TO REPLACE THESE MODULES ON VEHICLES OR STOP PEOPLE FROM OPERATING THEM, THEY'RE DANGEROUS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR