NHTSA Complaint #10406092 — 2004 DODGE DURANGO

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS STARTED FLASHING AS THE VEHICLE STALLED. THE CONTACT MENTIONED THAT SHE HAD PROBLEMS STARTING THE VEHICLE BEFORE THE FAILURE OCCURRED THEREFORE, SHE HAD TO JUMP STARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE BATTERY CABLE SHORTED OUT, MELTING THE EGR TUBE DUE TO THE CLUSTER BEING PROGRAM INCORRECTLY. AS A RESULT, THE BATTERY CABLE AND THE EGR TUBE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V578000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 104,000.