NHTSA Complaint #10405873 — 2001 FORD WINDSTAR

TL*THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE VEHICLE EXPERIENCED A COMPLETELY LOSS OF STEERING CONTROL AND DRIFTED INTO THE OPPOSING LANE WITHOUT INTENT. THE VEHICLE CAME TO A STOP WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE SUBFRAME WAS DEFECTIVE AND CAUSED DAMAGES WITHIN THE STEERING AND SUSPENSION MECHANISMS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS). THE FAILURE OCCURRED AFTER THE RECALL REPAIR. THE CONTACT STATED THE REMEDY DID NOT CORRECT THE FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS APPROXIMATELY 59,524.