NHTSA Complaint #10405474 — 2004 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10405474
Vehicle	2004 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	October 7, 2005
Date Filed	June 7, 2011
Mileage	29,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 25 TO 55 MPH WHEN HE NOTICED AN ABNORMAL HOWLING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THAT THEY WOULD SHIM THE PINION AND RING GEARS TO SILENCE THEM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED TWICE AFTER THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,700.

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