NHTSA Complaint #10404405 — 2011 HONDA ODYSSEY

I HAD BROUGHT MY 2011 HONDA ODYSSEY IN FOR SERVICE ON 05/13/11 AT 10:08 AM BECAUSE OF A "LOW BATTERY WARNING LIGHT" THAT COMES ON WHENEVER ANY DOOR IS OPEN. I HAD PURCHASED THIS VEHICLE ON 03/14/2011 FROM STOCKTON HONDA. THE VIN IS [XXX]. MY VAN IS LESS THAN 3 MONTHS OLD WITH LESS THAN 3,000 MILES. THE ?LOW BATTERY WARNING LIGHT? SHOULD NOT COME ON BECAUSE THIS IS A BRAND NEW VEHICLE. WHEN THE ?LOW BATTERY WARNING LIGHT? COMES ON, ALL THE INTERIOR LIGHTS TURN OFF AUTOMATICALLY. THIS IS A VERY DANGEROUS SITUATION, ESPECIALLY WHEN I COME HOME IN THE EVENING AND MY CHILDREN CANNOT SEE WHERE THEY ARE WALKING TO GET OUT OF THE VAN. EVERY NIGHT WHEN I COME HOME WITH MY CHILDREN, I HAVE TO GO INSIDE MY HOME FIRST TO GET A FLASH LIGHT IN ORDER TO PROVIDE LIGHTING FOR MY CHILDREN TO SEE WHERE THEY ARE WALKING TO HELP GUIDE THEM OUT OF THE VAN SAFELY. I HAD CALLED AMERICAN HONDA TO FILE A COMPLAINT REGARDING THIS ISSUE AND SO FAR, I HAD BEEN GIVEN THE RUN AROUND. HONDA IS REFUSING TO ACKNOWLEDGE THAT THIS IS A SAFETY ISSUE AND REFUSED TO FIX THE ISSUES. I HAD RESEARCH ON SEVERAL ONLINE HONDA FORUMS AND FOUND THAT I AM NOT THE ONLY 2011 HONDA ODYSSEY OWNER THAT IS HAVING THIS PROBLEM. AMERICAN HONDA HAD FINALLY ACKNOWLEDGE THAT THE BATTERY SENSOR IS TOO SENSITIVE AND I WAS TOLD BY [XXX] THAT SHE IS TRYING TO SEND OUT AN UPDATE BATTERY SENSOR TO SERRAMONTE HONDA TO REPAIR MY VAN BY 05/31/2011. AS OF 06/03/2011, [XXX] HAD FAILED TO SEND OUT ANY PART AND JUST KEEP PUTTING ME OFF AND GIVING ME THE RUN AROUND. WHY IS IT SO HARD FOR HONDA TO ADMIT THAT THEY HAD MADE A MISTAKE AND JUST TAKE RESPONSIBILITY AND ACCOUNTABILITY FOR THEIR PRODUCTS? CALIFORNIA LEMON LAW STATES THAT IF THE MANUFACTURER HAD FAILED TO REPAIR THE ISSUES AFTER REASONABLE AMOUNT OF ATTEMPTS, THEN THE MANUFACTURER IS REQUIRE TO REFUNDING THE PURCHASE PRICE OR REPLACING THE VEHICLE. THANK YOU FOR YOUR TIME AND ATTENTION TO HELP RECTIFY THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR