NHTSA Complaint #11523170 — 2011 HONDA ODYSSEY

The passenger side electric door cord snapped while children were getting out of the vehicle and no we cannot open the door any longer. The safety of my children were put at risk since there was no warning that this was going to happen; the door made a loud noise and started to shut quickly. The problem has been confirmed by an independent auto repair center and we were quoted $1,100 to repair (the entire motor and door pulley system needs to be replaced; we cannot ONLY fix the cord - we have to replace the entire thing). Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO WARNING.