NHTSA Complaint #10404040 — 2004 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10404040
Vehicle	2004 FORD EXPLORER
Component	VISIBILITY
Date of Incident	May 12, 2011
Date Filed	June 1, 2011
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE SUN VISOR CAME OFF OF THE MOUNT CAUSING IT TO OBSTRUCT THE DRIVERS VISIBILITY. HE ALSO STATED THAT AS A RESULT OF THE HEAT IN THE VEHICLE THE PLASTIC MOUNT STARTED DISINTEGRATING. THE VEHICLE WAS TAKEN TO THE DEALER WHO MADE ADVISED HIM THAT THERE WERE NO RECALLS RELATED TO THE FAILURE AND STATED THAT THE VISOR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILES WERE 115,000. UPDATED 08/19/11

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