NHTSA Complaint #10403834 — 2009 MERCEDES BENZ C300

MY COMPLAINT DOESN'T INVOLVE ONE INCIDENT, RATHER A SERIES OF ISSUES WITH THE TIRES ON MY 2009 MERCEDES C300. I HAVE HAD 11 FLAT TIRES OVER THE COURSE OF 2 1/2 YEARS, AND I'VE HAD NEW TIRES FAIL REPEATEDLY ON 1ST IMPACT FROM NOT ONLY POTHOLES, BUT ALSO VERY SMALL UNEVEN PARTS IN THE ROADS. I'VE HAD THE INNER WALLS OF MY TIRES FAIL REPEATEDLY EVEN WITHOUT IMPACT, AND MERCEDES CLAIMS IT IS NOT A PRODUCT ISSUE. THEY HAVE TOLD ME THAT THERE ARE TWO APPROVED TIRE TYPES FOR MY CAR, THE 17" CONTINENTAL LOW PROFILE CONTIPROCONTACT TIRES WHICH I HAVE AND WHICH MERCEDES SERVICE TEAM CONTINUES TO PUT ON MY CAR AND A MICHELIN MODEL WHICH I'M TOLD COSTS ABOUT $20/TIRE MORE AND WHICH MERCEDES WILL NOT USE AS REPLACEMENTS. I BELIEVE THIS TO BE BECAUSE OF THE HIGHER COST ASSOCIATED WITH THE MICHELIN TIRES. I AM EXTREMELY CONCERNED, FRUSTRATED AND DISSATISFIED WITH THIS DRIVING EXPERIENCE, AND TO THIS POINT, THE BENZEL BUSCH MERCEDES DEALERSHIP IN ENGLEWOOD, NJ, HAS NOT RECTIFIED THE SITUATION. IT'S GOTTEN TO THE POINT WHERE I'M BACK TO THE DEALERSHIP EVERY MONTH OR TWO, AND 2 MONTHS AGO, I HAD TO GO TWICE IN ONE DAY. I DON'T FEEL SAFE DRIVING THE CAR, AND NOBODY THAT I KNOW WHO ALSO DRIVES ON THE SAME ROADS AS ME HAS ANYWHERE NEAR THE LEVEL OF INCIDENTS. MERCEDES ALSO CHECKED THE WHEEL ALIGNMENT, RIMS AND CHASSIS, AND THEY HAVE TOLD ME IT'S NOT AN ISSUE WITH ANY OF THOSE EITHER. ANY HELP WOULD BE MUCH APPRECIATED. *TR