NHTSA Complaint #10402375 — 2007 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN INSERTING AND TURNING THE KEY IN THE IGNITION, THERE WAS AN ABNORMAL CLICKING AND THE VEHICLE WOULD NOT START. THE CONTACT HAD TO TURN THE KEY, DEPRESS THE BRAKE PEDAL, SHIFT INTO NEUTRAL, AND SHIFT INTO PIN ORDER TO GET THE KEY TO MOVE AND START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED A COMPUTER MECHANISM AND THE STARTER YET, THE FAILURE PERSISTED. THE CURRENT MILEAGE WAS 68,562 AND THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.