NHTSA Complaint #10401772 — 2009 MERCURY MARINER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10401772
Vehicle	2009 MERCURY MARINER
Component	ENGINE AND ENGINE COOLING
Date of Incident	April 17, 2011
Date Filed	May 14, 2011
Mileage	16,530 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

COMING TO RED LIGHT ONE CAR IN FRONT OF ME. I PUSHED DOWN ON BRAKE PETAL AND IT WAS HARD TO PUSH DOWN. ENGINE REVVED UP TO OVER 5 RPM'S AND CAR WOULDN'T STOP FINALLY I PUT CAR IN NEUTRAL AND ENGINE WENT BACK TO IDLE POSITION. ALMOST REAR ENDED CAR IN FRONT OF ME. TOOK MARINER TO DEALER WHO WASN'T VERY HELPFUL BECAUSE HE NEVER HEARD OF THIS BEFORE & WANTED TO KNOW IF I WANTED TO LEAVE MARINER THERE. ALSO ASK IF I HAD MY FOOT ON THE GAS PETAL INSTEAD OF THE BRAKE. DEALER WAS UNABLE TO VERIFY CONCERN SO THEY REPLACED CANISTER PURGE VALVE. HAVE ALSO HAD TRANSMISSION PROBLEMS WITH THIS MARINER THAT I BELIEVE STILL EXIST. FILLED OUT SURVEYS AND WAS TOLD MANAGER WOULD CALL BUT NO ONE EVER CONTACTED ME. VERY UNPROFESSIONAL DEALER.

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