NHTSA Complaint #10401504 — 2011 FORD FUSION

TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS ON A STEEP INCLINE AND SHIFTED THE GEAR SELECTOR INTO THE REVERSE; SUDDENLY THE VEHICLE ROLLED FORWARD 6-8 FEET. THE CONTACT ENGAGED THE BRAKES WITH FORCE REPEATEDLY BEFORE THE VEHICLE CAME TO A COMPLETE STOP. THE FAILURE RECURRED WHEN THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE TRAVELED IN REVERSE. THE CONTACT NOTIFIED THE DEALER WHO STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 1,800. UPDATED 06/16/11*LJ THE CONSUMER ALSO STATED THE ENGINE WOULD STALL. FORD STATED IT WAS A NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE DUE TO THE REDESIGN OF THE TORQUE CONVERTER. UPDATED 06/22/11 *TR