NHTSA Complaint #10400540 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10400540
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	April 6, 2011
Date Filed	May 11, 2011
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION FAILED AND WAS REPLACED AT THE CONTACTS EXPENSE. TWO YEARS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A MECHANIC SHOP WHO ADVISED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED OR REBUILT A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE AND THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

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