NHTSA Complaint #10399910 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT TOOK THE VEHICLE IN FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). THE CONTACT STATED THAT THE VEHICLE SAT IDLE ON THE DEALERS LOT FOR APPROXIMATELY THREE MONTHS BEFORE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED DUE TO EXCESSIVE CORROSION OF THE FRONT PART OF THE SUB FRAME. THE CONTACT WAS ADVISED TO HAVE THE SUB FRAME REPAIRED BEFORE RECALL REPAIRS COULD BE PERFORMED. THE CONTACT STATED THAT THE FRONT AND REAR OF THE SUB FRAME WAS ONE WHOLE PART AND IF THE FRONT WAS REPLACED, THE ENTIRE FRAME WOULD HAVE TO BE REPLACED. THE FRAME WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS ALSO REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09V399000 (VEHICLE SPEED CONTROL) AND AS A RESULT, THE ENTIRE CRUISE CONTROL SYSTEM BECAME INOPERABLE AFTER RECALL REPAIRS. THE CONTACT WAS CONCERNED WITH THE POTENTIAL OF THE VEHICLE CATCHING FIRE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.