NHTSA Complaint #10399648 — 2004 FORD EXCURSION

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10399648
Vehicle	2004 FORD EXCURSION
Component	SUSPENSION:FRONT
Date of Incident	May 6, 2011
Date Filed	May 9, 2011
Mileage	169,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXCURSION. THE CONTACT STATED THE STEERING WHEEL FELT LOOSE WHILE DRIVING APPROXIMATELY 25 MPH. THE FAILURE BEGAN TO RECUR WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTO SHOP WHERE THE CONTACT WAS TOLD THAT THERE WAS A CRACK ON THE FRONT PASSENGER SIDE STABILIZER BRACKET. CRACK WAS WELDED AND A GUSSET WAS APPLIED BETWEEN THE BRACKET AND FRONT AXLE. THE FAILURE AND CURRENT MILEAGES WERE 169,000. UPDATED 05/26/11 *BF THE CONSUMER STATED THE CRACK WAS THREE PLUS INCHES LONG AND IF NOT CORRECTED WOULD BREAK OFF AND CAUSE THE STEERING TO BECOME VERY UNSTABLE, THUS MAKING A SIDE LOAD HARD TO TURN, WHICH COULD EASILY CAUSE COMPLETE LOSS OF CONTROL. UPDATED 06/06/11

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