NHTSA Complaint #10399226 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INSPECTED UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS) AND THE CONTACT WAS ADVISED THAT THERE WAS NO SIGN OF CORROSION OF THE SUB FRAME AND MEMBERS HOWEVER, THE ENGINE MOTOR MOUNT WAS FOUND TO BE SEVERELY CORRODED AND CRACKED. THE DEALER WAS UNABLE TO GUARANTEE THAT THE RECALL REPAIR WOULD BE EFFECTIVE TO THE FAILURE. THE MANUFACTURER WAS THEN CONTACTED AND ADVISED THAT BECAUSE THE RECALL DID NOT INCLUDE THE ENGINE MOUNT, THEY WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 84,526 AND THE CURRENT MILEAGE WAS 86,000.