NHTSA Complaint #10399161 — 2007 SUZUKI XL7

ON FEBRUARY 4, 2011, I WAS DRIVING BETWEEN 10-15MPH ON A VERY ROUGH ROAD DUE TO THE CITY OF TULSA NOT CLEARING THE ROADS AFTER 12 INCHES OF SNOW. ALL OF THE SUDDEN ALL SIDE AIR BAGS WENT OFF. THAT DAY I DROVE IT TO THE DEALERSHIP. I DID NOT GET IT BACK UNTIL APRIL 23, 2011. I WAS GIVING EVERY EXCUSE IN THE BOOK ON ABOUT EVERY DAY ON WHY IT WAS TAKING SO LONG TO GET FIXED. AN INSURANCE CHECK WAS ISSUED TO THE REPAIR SHOP FEBRUARY 18TH. THE PARTS WERE NOT ORDERED UNTIL AROUND THE 28TH. I WAS TOLD THEY COULD NOT FIND THE SEAT BELTS AND I WAS ASKED TO TRY TO FIND SOME ONLINE. ONCE I PROVIDED TWO SITES TO THE REPAIR SHOP THEY CLAIMED THEY CAN ONLY ORDER FROM SUZUKI. MY WIFE INFORMED THE DEALERSHIP SHE WAS GOING TO REPORT THIS TO THE LOCAL MEDIA OUTLET. ALL OF THE SUDDEN SEAT BELTS APPEARED 1000 MILES AWAY. THEY EVEN ARGUED ABOUT HAVING TO GET THEM. THE INSURANCE COMPANY (FARMERS) WANTS A RECALL ON THE ROLLOVER SENSOR, AND REQUESTED THE REPAIR SHOP TO CONTACT SUZUKI. THE REPAIR SHOP WANT ME TO DO THIS. I HAD TO PAY FOR THE SENSOR BEING FARMERS THINKS IT IS DEFECTIVE. $447.49 TOTAL BILL $5766.73. *TR