NHTSA Complaint #10398607 — 2005 GMC ENVOY XUV

PURCHASED THE 2005 GMC ENVOY XUV USED IN 2009 WITH 41000 MILES. WITHIN 3 MONTHS THE ENVOY STARTED HAVING REAR DOOR LATCH FAILURES. THE REAR DOOR AND GLASS CAN BE OPENED IN A TRADITIONAL SIDE DOOR MODE OR A TRUCK BED MODE. FREQUENTLY THE ELECTRONIC LATCHES THAT OPERATE TO LET THE DOOR FUNCTION IN EITHER WAY WOULD FAIL. THE ENVOY HAS BEEN IN SEVERAL TIMES OVER THREE YEARS TO HAVE ALL THE LATCHES REPAIRED AND OR REPLACED. EACH LATCH HAS BEEN REPLACED SEVERAL TIMES. WHEN THE LATCHES FAIL, AND THEY HAVE FAILED IN A CONFIGURATION THAT WHEN I TRIED TO OPEN THE DOOR IN A SIDE DOOR WAY, THREE LATCHES LET LOSE AND THE DOOR FELL OPEN WITH ONLY ONE LATCH HOLING THE REAR DOOR ON. I WAS FORCED TO HAVE TO LIFT THE DOOR BACK INTO THE SLOTS WHERE THE DOOR PEGS LOCK INTO THE LATCHES. ONE TIME THREE LATCHES FAILED AND I HAD TO USE BUNGEE CORDS TO KEEP THE DOOR CLOSED SO THAT I COULD DRIVE IT TO THE DEALER TO HAVE THE LATCHES REPLACED. THE DEALER CHARGES ME 50 DOLLARS PER VISIT PER THE WARRANTY, HOWEVER THE VEHICLE HAS TO GO IN AT LEAST 3 TIMES A YEAR TO HAVE THE LATCHED LOOKED AT AND REPAIRED OR REPLACED. THEY REPLACE THE FIXED LATCHES AT NO COST BUT I STILL GET CHARGED 50 DOLLARS FOR THE VISIT. THE WARRANTY IS SOON TO BE OFF THIS VEHICLE. ALSO THE GAS GAUGE FAILED TO OPERATE CORRECTLY WITHIN MONTHS OF OWNING THE ENVOY. THE GAS GAUGE WOULD SHOW MORE FUEL THEN WHAT I HAD, OR SHOW NO FUEL WHATSOEVER EVEN THOUGH I HAD JUST FILLED THE GAS TANK UP. THE GAUGE NEEDLE WOULD BOUNCE BACK AND FORTH ALL THE TIME OR GET STUCK FULL OR EMPTY AS WELL. IT WAS FOUND THAT THERE WAS A BAD FUEL LEVEL SENSOR IN THE TANK. IT WAS REPLACED. I HAVE ALSO HAD TO REPLACE THE FRONT PINIONS OF THE ENVOY TWICE DURING THE THREE YEARS I HAVE OWNED IT BECAUSE THEY WERE LEAKING. I HAVE ALSO HAD TO HAVE THE DIFFERENTIAL CARRIER OVERHAULED BECAUSE THE FRONT DIFFERENTIALS WERE BOTH LEAKING. THESE PINIONS AND DIFFERENTIAL REPAIRS WERE THREE DIFFERENT VISITS TO THE DEALER, NOT AT ONCE. *TR