NHTSA Complaint #10397886 — 2000 VOLVO S80

ON APRIL 21,2011 APPROXIMATELY 7:45AM, MY VEHICLE FAILED IN ACCELERATING POWER SUDDENLY WHILE DRIVING. IN ADDITION, MY VEHICLE JERK, SKIP, AND SHOOK UNCONTROLLABLY. I HAD MY CAR TOWED TO MY PERSONAL REPAIR SHOP (REPUTABLE VOLVO SERVICE, INC.) MY MECHANIC INFORMED ME AFTER A DIAGNOSTIC, THAT THE THROTTLE MODULE NEEDS TO BE REPLACED. HE TELLS ME THAT ONLY THE VOLVO DEALER WOULD BE THE ONLY REPAIR SERVICE TO REPLACE THIS PART DUE TO THE SOFTWARE PROGRAM THAT INCLUDED. SO, ONCE AGAIN, THE CAR WAS TOWED THE AUTHORIZE VOLVO DEALER. THE DIAGNOSTIC HERE IS THE SAME, THE THROTTLE MODULE NEEDS TO BE REPLACED. THERE WAS A RECALL ON THIS PART, ALONG WITH OTHER PARTS. I WAS NOT INFORMED ABOUT THIS THROUGH THE DEALER BUT THROUGH RESEARCH OF MY OWN. THE SERVICE MANAGER TELLS ME THAT I WOULD HAVE TO CONTACT VOLVO MANUFACTURER TO SEE RATHER THEY WOULD HONOR THE RECALL OF THE REPLACEMENT OF THIS PART. I CONTACT THE MANUFACTURER AND SPOKE WITH MRS. MARILYN AND MRS. JAN AND I WAS TOLD THAT THIS PART WAS PAST THE WARRANTY BUT THEY WOULD HONOR THE SOFTWARE UPDATE FOR THIS PART. ALSO THE ENGINE COOLING FAN RECALL IS STILL OPEN BUT I HAVE ALREADY HAD THIS PART AND LABOR DONE AT MY OWN EXPENSE DUE TO THE FACT THAT I WAS NOT AWARE OF THE RECALLS. THE THROTTLE MODULE IS ABOUT $700.00, THIS DOES NOT INCLUDE LABOR OR ANOTHER SOFTWARE PROGRAM. FOR MY TOTAL REPAIR COST IS $1185.00 AND STRONGLY FEEL THAT THIS IS NOT FAIR BECAUSE NONE OF MY PARTS WERE REPLACED THROUGH THE RECALL. IN OTHER WORDS I SHOULDN'T HAVE TO PAY FOR A PART PLUS LABOR THAT WAS DEFECTIVE IN PRODUCTION. I SHOULD BE EXTENDED THE SAME RECALL CONDITIONS THAT OTHER VOLVO OWNERS WERE ABLE TO RECEIVED. VOLVO INC KNOWS EXACTLY WHAT CARS RECEIVED THEIR RECALL PARTS REPLACEMENT AND ALSO WHICH CARS DID NOT THROUGH THEIR VIN NUMBER. OF COURSE THEY WOULD EXTEND THE SOFTWARE UPDATE PROGRAM BECAUSE IT'S LESS EXPENSIVE. PLEASE ASSIST ME. THANKS