NHTSA Complaint #10397144 — 2008 SMART FORTWO CABRIO

1. HIGH FAILURE RATE OF HEATER BLOWER MOTORS. 2. HIGH REPLACEMENT COST (PRICE GOUGING) FOR A BLOWER MOTOR BASED ON THE BELIEVED HIGH CURRENT FAILURE RATE. 3. 3 BLOWER FAILURES IN 54K MILES. 4. VEHICLE WAS NEW IN 4/2008, I AM ORIGINAL OWNER 5. NO HEAT CREATES A HIGH SAFETY RISK TO CONSUMER WHO USE THE VEHICLE IN EXTREME WEATHER CONDITIONS. 6. NO HEAT CAN CREATE VISIBILITY ISSUE DUE TO INABILITY TO PROPERLY DEFROST THE WINDOWS. 7. NO HEAT PRESENTS A HEALTH ISSUE TO OLDER USERS IN COLD WEATHER WHO MAY HAVE LIMITED CIRCULATION. 8. NO HEAT PRESENTS A SAFETY ISSUE TO OTHER DRIVERS DUE TO: A. POOR VISIBILITY B. DRIVER DISTRACTION DUE TO COMFORT C. DRIVER DISTRACTION DUE TO GAGE PANEL MANIPULATION 9. NO HEAT CREATES A HEALTH ISSUE IN THE EVENT OF BEING STRANDED DUE TO SEVERE WEATHER. FAILURE TO HEAT THE OCCUPANT SPACE COULD LEAD TO SEVERE INJURY OR DEATH. 10. DISASSEMBLY AND REPAIR OF THE BLOWER MOTOR IS NOT PART OF THE CONSUMER REGULAR SERVICE REQUIREMENTS. 11. SMART DOES NOT RECOMMEND CHANGING OF THE BLOWER MOTOR DURING REGULAR SERVICE INTERVALS. SO FAR SMART HAS DONE ALL SERVICE TO THE VEHICLE AT 10, 20, 30, 40, AND 50K. NOT ONCE WAS BLOWER MOTOR A SUGGESTED SERVICE ITEM. 12. SMART THEREFORE BELIEVES THE BLOWER MOTOR TO HAVE SIGNIFICANT LIFE AND DOES NOT NEED SERVICE. *TR