NHTSA Complaint #10396945 — 2007 HONDA ODYSSEY

THE WHEEL BEARINGS OF MY 2007 MODEL YEAR HONDA ODYSSEY FAILED WHILE DRIVING WITH MY FAMILY IN THE HIGHWAY (LOUD HUMMING/GRINDING NOISE). MY RESEARCH HAS SHOWN THAT THE WHEEL BEARINGS ARE FAILING AT ALL MILEAGE RANGES IN ALL 2005 AND 2007 MODEL YEARS HONDA ODYSSEYS (15K, 30K, 45K, 70K AND 80K). THIS IS CLEARLY A SAFETY MATTER THAT CAN CAUSE A CRASH AND/OR DEATH TO THE DRIVER AND/OR PASSENGERS IF THE WHEEL BEARING OR BEARINGS COME OFF THE VEHICLE. THIS IS A VERY POPULAR FAMILY VEHICLE IS THE UNITED STATES AND HONDA HAVE SOLD MILLIONS OF HONDA ODYSSEY IN THIS COUNTRY. THE HONDA DEALER SERVICE ADVISOR COMMUNICATED TO ME THAT THE FRONT WHEEL OF MY HONDA ODYSSEY WAS IN DANGER OF COMING OFF (THIS IS SAFETY MATTER). I REPAIRED THE VEHICLE AT THE DEALER AND IT COST ME OVER $1000.00 TO REPLACE THE LEFT FRONT AND REAR WHEEL BEARINGS OF MY VEHICLE. FURTHERMORE, THE WHEEL ALIGNMENT NEEDED TO BE DONE BY THE DEALER TECHNICIAN AFTER THE WHEEL BEARINGS WERE REPLACED ON MY VEHICLE. I ASKED HONDA TO COVER THE COST OF THE REPAIR AND HONDA HEADQUARTERS CUSTOMER SERVICE DEPARTMENT DECLINED TO PAY BECAUSE MY VEHICLE WAS OUT WARRANTY. ACCORDING TO HONDA THE WHEEL BEARINGS COME WITH 5 YEARS OR 60,000 MILES WARRANTY. MY VEHICLE WAS OVER THAT LIMIT. I AM ASKING NHTSA OFFICIALS TO INVESTIGATE HONDA FOR THE WHEEL BEARING FAILURES ON ALL HONDA ODYSSEY MINIVANS. I HAVE BEEN A LOYAL HONDA CUSTOMER FOR YEARS. I TAKE MY HONDA VEHICLES TO ONLY HONDA DEALERS FOR SERVICES AND FOR HONDA TO DECLINE THE REIMBURSEMENT FOR A CLEAR SAFETY MATTER IS NOT RIGHT. I TRULY HOPE HONDA HEADQUARTERS IN TORRANCE, CALIFORNIA DOES THE RIGHT THING AND MAKES THE RIGHT DECISION IN SUPPORTING ITS LOYAL CUSTOMERS AND CONTINUE STANDING BEHIND ITS VEHICLES AND PRODUCTS BY RECALLING THE HONDA ODYSSEY MINIVANS BEFORE NHTSA STARTS AN INVESTIGATION. IN CONCLUSION, THIS IS A SAFETY MATTER THAT HONDA MUST ADDRESS BY RECALLING THE WHEEL BEARINGS BEFORE ANY ONE GETS IN AN ACCIDENT OR CRASH. *TR