NHTSA Complaint #10396506 — 2002 FORD EXPLORER SUSPENSION

Complaint Details

ODI Number	10396506
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION
Date of Incident	February 15, 2007
Date Filed	April 15, 2011
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

READ STRUT SPRINGS FAIL AND CRACK. THIS ISSUE HAS BEEN REPORTED IN THE PAST AND MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE. THIS HAS HAPPENED ON BOTH THE REAR DRIVER AND PASSENGER SIDE OF THE VEHICLE. FORD HAS BEEN NOTIFIED MANY TIMES WITH NO RESPONSE. I HAVE BEEN DOING A LOT OF RESEARCH INTO THIS ISSUE, AND REALIZED THAT HUNDREDS OF OWNERS AR CLAIMING THE SAME PROBLEM.

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