NHTSA Complaint #10396414 — 2000 FORD WINDSTAR STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Complaint Details

ODI Number	10396414
Vehicle	2000 FORD WINDSTAR
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	April 1, 2011
Date Filed	April 14, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

2000 FORD WINDSTAR. CONSUMER EXPRESS DISCONTENT REGARDING VEHICLE SAFETY AND RECALL REPAIRS *TGW THE CONSUMER STATED SHE RECEIVED A RECALL IN THE MAIL. SHE MADE AN APPOINTMENT TO TAKE THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE CONSUMER WAITED 1.5 HOURS FOR THE INSPECTION TO BE COMPLETED AND THEN SHE WAS ADVISED THE VEHICLE HAD PASSED INSPECTION. HOWEVER, THE DEALER STATED THERE WAS A RUSTED AREA ON THE TOP PORTION OF AN ARM THAT CONCERNED THEM. THE DEALER STATED THEY E-MAILED PHOTOS TO FORD AND WOULD CONTACT HER ABOUT FIXING THE PROBLEM. HOURS LATER, THE CONSUMERS HUSBAND RECEIVED A CALL FROM THE DEALER AND THEY TOLD HIM THAT FORD STATED THE VEHICLE WAS NOT SAFE TO DRIVE AND THEY WILLING TO BUY THE VEHICLE BACK AT AN OFFER OF $5,678. THE CONSUMER AGREED TO FORDS TERMS. *JB

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