NHTSA Complaint #10396320 — 2002 TOYOTA HIGHLANDER VISIBILITY

Complaint Details

ODI Number	10396320
Vehicle	2002 TOYOTA HIGHLANDER
Component	VISIBILITY
Date of Incident	April 1, 2011
Date Filed	April 11, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY TOYOTA HIGHLANDER ON BOTH THE DRIVER AND PASSENGER SIDE SUN VISORS DROP DOWN WHILE DRIVING. RESEARCH OF THIS PROBLEM INDICATE OTHERS ARE HAVING THE SAME PROBLEM WHICH POTENTIALLY CAN CAUSE AN ACCIDENT BY BLOCKING VISION OR DISTURBING THE DRIVER WHILE DRIVING. NOTIFIED TOYOTA OF THE PROBLEM AND GOT A VERY PROMPT STANDARD CUSTOMER SERVICE REPLY THAT THE WARRANTY HAS EXPIRED AND BASICALLY IT IS YOUR PROBLEM VERSUS A POTENTIAL DESIGN FLAW THAT MAY HAVE SAFETY CONSIDERATIONS AND THEY AT LEAST COULD OF PROVIDE ASSISTANCE TO CORRECT THE PROBLEM OTHER THAN A REPLACEMENT AT $660. EVEN AT THAT BASED ON THE INTERNET THAT IS NOT A PERMANENT REPAIR SINCE IT IS A DESIGN FLAW. APPARENTLY THIS IS ALSO A PROBLEM WITH OTHER TOYOTA MODELS.

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