NHTSA Complaint #10396074 — 2008 FORD ESCAPE

I HAVE A 2008 FORD ESCAPE AND EXPERIENCED VIBRATION AND LOSS OF POWER STEERING WHILE DRIVING MY DAUGHTER TO SCHOOL LAST WEEK. I WAS TOLD THROUGH FORD THAT I NEEDED A NEW STEERING COLUMN AND BECAUSE I DID NOT BUY THE EXTENDED WARRANTY THEY SAID THAT I HAD TO PAY 1363.10 FOR THE REPAIR! I WAS SO UPSET! I CALLED FORDS MANUFACTURE NUMBER SPOKE TO ONE OF THEIR LAWYERS AND STILL I WAS TURNED DOWN FOR A MALFUNCTION THAT COULD HAVE TURNED INTO A VERY BAD ACCIDENT. I LOST ALL POWER TO MY STEERING WHEEL AS I WAS ON THE HIGHWAY TAKING MY DAUGHTER TO SCHOOL. I FEEL AT 76,000 MILES A VEHICLE SHOULD NOT HAVE ISSUES WITH THE STEERING COLUMN AT THAT YOUNG AGE OF THE VEHICLE AND THAT FORD SHOULD STAND BEHIND ITS PRODUCT EVEN THOUGH A CUSTOMER DID NOT BUY THE EXTENDED WARRANTY AT THE TIME WE COULD NOT AFFORD THE WARRANTY.. IT HAS NOT BEEN DOCUMENTED YET BUT I HAD AN ISSUE OF MY ACCELERATOR FREEZING UP ON ME 3 WEEKS AGO AND I HAD TO GET OFF THE ROAD TO TRY TO GET THE PEDDLE TO UNSTICK AND AFTER TRYING A MINUTE OR SO I WAS ABLE TO GET STARTEDAGAINBUT WAS SO VERY NERVOUS THAT I WOULD LOSE THE FLEXIABILITYOF THE PEDDLE AGAIN! FORD TOLD ME THAT THEY HAVE HAD NO OTHER COMPLAINTS WITH THIS ISSUE. I AM WONDERING IF THERE ARE ANY OTHER PEOPLE EXPERIENCING THESE ISSUES AS WELL AND IF THERE IS ANY WAY I CAN GET FORD TO PAY FOR THESE MALFUNCTIONS OF MY FORD ESCAPE? I HAVE TO SAY I FEEL LIKE MY LIFE HAS BEEN IN A VERY STRESSFUL PLACE LATELY WITH A VEHICLE THAT SHOULD BE BACKING THEIR CUSTOMERS PATRONAGE! EVEN IF AN EXTENDED WARRANTY WAS NOT PURCHASEDTHESE ELECTRICAL PROBLEMS THAT FORD HAS SEEN ON MY VEHICLE SHOULD BE DOCUMENTED SO THAT THEY UNDERSTAND THE CONCERNS OF THERE CUSTOMERS! IS THERE ANYONE ELSE THAT HAVE HAD ANY OF THESE SAME EXPERIENCES AS MYSELF? *TR