NHTSA Complaint #10395808 — 2007 TOYOTA CAMRY

WE BOUGHT A 2007 TOYOTA CAMRY IN OCTOBER 06 AND HAVE BEEN EXPERIENCING LOW OIL LEVELS FOR THE PAST 3 YEARS. ON A COUPLE OF OCCASIONS, THE OIL LEVEL HAS GOTTEN SO LOW THAT THE OIL LIGHT CAME ON. WE HAVE BEEN REPORTING THE PROBLEM TO TWO SEPARATE TOYOTA DEALERSHIPS AND THEY'VE ASKED ME TO RETURN THE CAR FOR OIL CHECKS AFTER 1000 MILES, WHICH SHOW A LOST OF OVER A QUART OF OIL. OUR TOYOTA DEALERSHIP HAS BEEN TELLING US THAT IT IS NORMAL FOR THE CAMRY TO CONSUME OVER A QUART OF OIL AFTER 1000 TO 3,000 MILES AND THERE IS NO PROBLEM TO FIX. I HAVE AN EXTENDED WARRANTY THROUGH FIDELITY AND A SERVICE SPECIALIST BY THE NAME OF [XXX] AT TOYOTA OF ORLANDO BEEN GIVING ME THE RUN AROUND ABOUT GETTING FIDELITY TO GIVE THEM THE GO AHEAD TO RESOLVE THE ISSUE. HE SAID THAT HE HAS CALLED FIDELITY A COUPLE OF TIMES TO GET AUTHORIZATION BUT THEY HAVE NOT GOTTEN BACK WITH HIM BUT WILL CONTACT US WHEN HE GETS THE OK. IT HAS BEEN OVER TWO WEEKS SINCE HE SAID HE HAS BEEN TRYING TO GET THE GO AHEAD FROM FIDELITY, SO WE DECIDED TO CALL FIDELITY TO FIND OUT WHY THEY WERE DELAYING GIVING THE DEALERSHIP THE GO AHEAD TO FIX THE CAR, SEEING THAT WE HAVE THE PLATINUM PLACE. FIDELITY INFORMED US THAT NO ONE FROM TOYOTA OF ORLANDO HAS EVER CONTACTED THEM AT ANY TIME ABOUT OUR 2007 CAMRY. WE THEN SPOKE WITH A SERVICE MANAGER BY THE NAME OF [XXX] AND HE HAS BEEN GIVING ME THE SAME STORY ABOUT IT IS NOT UNUSUAL FOR THE CAMRY TO CONSUME OVER A QUART OF OIL BETWEEN 1000 TO 3000 MILES, SO THERE IS NOTHING TO FIX. WE HAVE OWNED OVER 8 CARS AND HAS NEVER HAD THIS TYPE OF PROBLEM. I HAVE SPOKEN TO SEVERAL MECHANICS AND THEY INFORMED ME THAT THIS PROBLEM SHOULD NOT BE HAPPENING TO A NEWER MODEL CAR LIKE OURS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR