NHTSA Complaint #10394268 — 2005 SAAB 9-3 SUSPENSION:FRONT

Complaint Details

ODI Number	10394268
Vehicle	2005 SAAB 9-3
Component	SUSPENSION:FRONT
Date of Incident	April 4, 2011
Date Filed	April 5, 2011
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SINCE I BOUGHT MY CAR (NEW) IN JUNE '05 I HAVE COMPLAINED OF A "CRUNCHING NOISE" IN THE FRONT SUSPENSION EVERY TIME THE WEATHER TURNED COLD. I WAS TOLD THE PROBLEMS VARIED FROM BALL BEARINGS TO THE SWAY BAR, TO JUST DIRT BUILD UP. EACH TIME THE DEALER MADE SOME "REPAIR" TO GET ME OUT THE DOOR. THE PROBLEM CONTINUED. NOW, APRIL '11 I HAVE A BROKEN SPRING IN THE FRONT PASSENGER SIDE. I HAVE BEEN TOLD THAT I HAVE TO PAY THE DEALER TO DIAGNOSE THE PROBLEM BEFORE THEY WILL CONSIDER FIXING IT UNDER ANY SPECIAL CIRCUMSTANCE FREE OF CHARGE. I HAVE SOURCED SOME PARTS FOR IT AND AM CONSIDERING HAVING IT FIXED BY MYSELF, RATHER THAN GO TO THE DEALER WHO BRUSHED ME OFF FOR 5 YEARS. THANKFULLY I WAS JUST PULLING OUT OF MY PARKING SPOT WHEN I HEARD THE GRINDING NOISE FROM THE FRONT PASSENGER SIDE AND I WAS NOT TRAVELING AT A HIGH RATE OF SPEED WHEN THIS HAPPENED. THE SPRING BROKE DOWNWARD AND WAS VERY NEAR THE TIRE. THERE COULD HAVE BEEN A SERIOUS TIRE BLOWOUT ON THE HIGHWAY HAD I NOT BEEN SO LUCKY. *TR

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