NHTSA Complaint #10393609 — 2004 DODGE DURANGO

TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, SHE NOTICED A BURNING ODOR AND SMOKE STARTED POURING INTO THE VEHICLE. SHE MENTIONED THAT THE FAILURE HAPPENED AS A RESULT OF THE RAIN LEAKING INTO THE COMPUTER PANEL AND WIRES. THE CONTACT STATED THAT BEFORE THE FAILURE OCCURRED, THE VEHICLE WAS INSPECTED FOR RECALL 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND THE MECHANIC STATED THAT IT WAS NOT NECESSARY TO APPLIED THE REMEDY SINCE IT DID NOT QUALIFY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED NEW SPARK PLUGS. THE REMEDY DID NOT REPAIR THE FAILURE AND THE CONTACT HAD TO TAKE THE VEHICLE BACK TO DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. A RESERVOIR WAS INSTALLED WHICH REPAIRED THE FAILURE TEMPORARILY. THE FAILURE OCCURRED AGAIN DUE TO WATER LEAKING INTO THE HOOD AND DAMAGING A COIL LOCATED NEAR THE BATTERY. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 140,000.