NHTSA Complaint #10393567 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10393567
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 1, 2011
Date Filed	March 29, 2011
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I HAVE HAD ISSUES WITH MY TRANSMISSION JUMPING OUT OF DRIVE WHEN I AM GOING DOWN THE HIGHWAY. I HAVE THREE CHILDREN AND I FEEL THIS IS VERY VERY UNSAFE. I HAVE HAD THE CAR IN THE SHOP THREE TIMES FOR THE SAME ISSUE AND EVERYTIME THEY HAVE TOLD ME IT WAS THE REARDIFFERENTIAL/TRANSMISSION. I HAVE CALLED FORDS CUSTOMER SERVICE LINE AND THEY WILL NOT DO ANYTHING. MY EXPLORER IS NOW HAVING ISSUES GOING INTO REVERSE AND STAYING IN ANY GEAR. PLEASE LOOK INTO THESE PROBLEMS WITH THE 2004 EXPLORER BEFORE SOMEONE GETS KILLED OR INJURED FROM THIS. I HAVE RESEARCHED THIS PROBLEM AND THOUSANDS OF OITHER 2003-2004 EXPLORER OWNERS ARE HAVING THE SAME ISSUES WITH THE TRANSMISSION AND REAR END. THE 2004 FORD EXPLORER IS A DEATH TRAP.

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