NHTSA Complaint #10452387 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10452387
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	March 14, 2012
Date Filed	March 20, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

SHORTLY AFTER I FIRST PURCHASED THE VEHICLE AFTER ABOUT 2-3 YEARS AGO. I NOTICED IT WOULD JERK & WAS HARD TO SHIFT GEARS. IT WOULD SOMETIMES BE IN GEAR & NOT GAS. AFTER I TOOK IT TO A SHOP TO HAVE IT LOOKED AT IT WAS A WIRE OR CABLE LOOSE TO THE TRANS. EVERYTHING SEEMED OK FOR AWHILE THEREAFTER BUT THEN IT STARTED AGAIN. JUST RECENTLY AS I WAS ON THE EXPRESSWAY THE TRANSMISSION OVERHEATED LIGHT SENSOR CAME ON & THEN THE CHECK TRANSMISSION SENSOR FOLLOWED. I RESEARCHED AND FOUND THAT 1 OUT OF EVERY 10 CUSTOMERS WITH A FORD EXPLORER BETWEEN 2000-2004 HAVE TRANSMISSIONS ISSUES. ALSO I CALLED TO FORD CUSTOMER SERVICE AND WAS ADVISED THAT THERE IS NO RECALL EVEN WITH SEVERAL COMPLAINTS AND THAT NO GOODWILL OR FINANCIAL SERVICES COULD BE OFFERED TO ASSIST ME WITH THE REPAIRING OF MY VEHICLE, EVEN AFTER I STRESSED MY COMPLETE DISSATISFACTION WITH THE OUTCOME. *KB

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