NHTSA Complaint #10393244 — 1992 TOYOTA PICKUP

I TOOK MY TOYOTA PICKUP TO KENDALL TOYOTA (MIAMI, FL) IN REGARD TO NHTSA CAMPAIGN ID NUMBER: 05V389000. APPARENTLY THEY DID NOT WANT TO DO THE SERVICE. THEY GAVE ME MANY PROBLEMS ON THE PHONE WHEN I CALLED TO TRY TO MAKE AN APPOINTMENT FOR THE SERVICE. AFTER MANY CALLS AND COMPLAINTS, THEY AGREED THAT I COULD BRING IT IN THE NEXT DAY. BUT ON MARCH 4, 2011 THEY KEPT ME WAITING A LONG TIME, DID NOT COMPLETE THE RECALL SERVICE, DID NOT BOLT THE ENGINE SHIELD BACK ONTO THE BOTTOM OF THE VEHICLE, AND REFUSED TO COMPLETE THE WORK. I ASKED TO SPEAK TO THE SERVICE MANAGER AND THE GENERAL MANAGER. THEY BOTH REFUSED TO TALK TO ME. I CALLED TOYOTA MOTOR SALES, USA AND FILED A COMPLAINT WITH THEM. I WAS PROMISED A CONTACT FROM AN APPROPRIATE REPRESENTATIVE AT TOYOTA MOTOR SALES, USA WITHIN ONE BUSINESS DAY, AND A CONTACT FROM KENDALL TOYOTA WITHIN THREE BUSINESS DAYS. IT HAS BEEN TWENTY DAYS, AND BOTH TOYOTA MOTOR SALES, USA AND KENDALL TOYOTA REFUSE TO CONTACT ME TO DISCUSS THIS PROBLEM. I HAD PREVIOUSLY ATTEMPTED TO OBTAIN THE RECALL SERVICE AT TOYOTA OF SOUTH FLORIDA (MIAMI, FL). THEY WOULD NOT PERFORM THE SERVICE. THEY ARGUED WITH ME FOR ALMOST 30 MINUTES THAT I DID NOT OWN A TOYOTA PICKUP, EVEN THOUGH IT WAS PARKED IN THEIR DRIVEWAY, IN CLEAR VIEW THROUGH THE LARGE WINDOW. AFTER THAT THEY ARGUED THAT MY VEHICLE DID NOT HAVE A RECALL. THAT'S WHY I WENT TO THE MORE DISTANT AND LESS CONVENIENT KENDALL TOYOTA DEALERSHIP. I WAS FORMERLY VERY FOND OF TOYOTA, AND ASSUMED THAT THESE WERE MIAMI PROBLEMS, BUT IT APPEARS TO BE A COMPANY-WIDE PROBLEM. I HAD VERY BAD RESPONSES FROM TOYOTA MOTOR SALES, USA WHEN I TRIED TO COMPLAIN ABOUT THE FIRST DEALERSHIP, AND NOW NO RESPONSE REGARDING THE SECOND DEALERSHIP. TOYOTA WILL NOT COMPLETE THE RECALL REMEDY.